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How long will it take to ship my
gemstone and what is the process involved?
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Upon receipt of payment your
order will be shipped, and you will receive e-mail notification that your
purchased items have been shipped, with tracking information.
To find out when you will receive an item, you need to consider the
availability of the item you have ordered and the shipping option you selected:
(Availability) + (Dispatch Time) = Total Delivery Time
To find out more, please review our Shipping Options.
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How do I know if you received my
order?
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| After you click "CONFIRM THIS
ORDER" button at the last step of the On-Line Order Checkout, you should
receive a confirmation page with a order reference number on it. If you do not
get a confirmation number, you should see a message at the top of the order
form indicating why the order could not be processed. Correct the problem
indicated in this text message and click "CONFIRM THIS ORDER& again to send
the revised information. GraceGemsLtd.com will send you the Order Confirmation
e-mail, with your order details and order reference number.
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My gemstone looks smaller than I
expected it to be - how do I know that the advertised carat weight is correct?
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The carat weight and
dimensions for each stone have been checked and double- checked here at the
GraceGemsLtd.com Laboratory. All of our gemstone measurements have been made in
millimeters and the gemstone weight measured and reported in carats.
A "carat" is the equivalent of one-fifth of a gram, and 25.4 millimeters equals
one inch. Gemstone varieties vary in density, meaning a one-carat Sapphire, for
example, will appear smaller than a one-carat Emerald, if they are cut in a
similar fashion.
Cutting style can also influence how large a gemstone appears "face up"; a
deeply cut gemstone will appear smaller than a shallow cut gemstone, all other
things being equal. The density value for each of the gemstone varieties can be
accessed by clicking on the "Learn More About..." text above each individual
gemstone web page description and picture. Basically, the higher the density of
a gemstone variety, the smaller it is likely to appear "face-up", all other
things being equal.
Because the pictures of the gemstones on our Website are being viewed under
magnification, you should look at the dimensions for the stone from the
gemstone description and obtain a measuring device to get an accurate idea of
how large the gemstone you are considering purchasing will appear "face-up".
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